FAQ

Does Helika Engage Support ____ Task?

• In most cases - yes.
• Please refer to the Supported Actions list for more information on supported Engage Tasks.

Am I able to export data that's collected during the campaign?

• Yes. We support multiple formats and ways to interpret the data that is collected during a campaign.
• Please refer to the Reporting and Exports page for more information.

Is there a sandbox I can use to test out the features?

• At this time, there is no sandbox to test out these features from an admin perspective. This is something we're working on.
• We encourage you to try any of the live campaigns hosted on our platform to get the player perspective.
• We do also have a demo that we're happy to share live with you. Please contact our sales team for more information.

Does Engage actually validate the tasks that are performed?

• Yes, unless specified -- such as the 'Visit Link' action. Completion is tracked when the user launches the link. We aren't able to validate anything that happens after that, unless our SDK is installed on whatever page is referenced.
• All actions performed via Identity Actions, X/Twitter, Discord are all validated using the respective APIs.
• This means that participants have to actually Like, Retweet, Join the server, or Sign using their wallet to get credit for a given action.

What kind of setup is required for X/Twitter and Discord tracking?

• No setup is required for X/Twitter, as calls are made by each end user. In order to host social tasks, participants will need to connect their account and authorize our application for API access.
• For Discord, we have a bot that will need to be installed. The same bot is used by our Analytics module to collect channel metrics.

Are there any rate limits for social actions?

• Since we use APIs to validate actions, there are some rate limits to be aware of.
  • X/Twitter
    • At User-Level: 50 requests / 15 mins, 1000 requests / 24 hours individually for Likes, Retweets, Follows.
    • For example, a user could complete 50 'Like' tasks, and 50 'Retweet' tasks within the same 15 minute window.

How quickly are tasks and points updated?

• Near real time (<5 seconds), unless specified.
• Any bonuses or higher time cadence features will update on a pre-defined schedule.

Am I able to whitelabel Engage?

• There is some degree of customization with Hosted Engage, in terms of look and feel.
• Customizations include:
  • Titles, Section, Text content
  • Banners, Images, Multimedia Content
• Not supported:
  • Font customizations
  • Custom domain hosting
  • Meta tags
  • Custom authentication

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Headless vs Hosted

If you are looking for deeper customization or layout options -- you may be interested in our Headless Engage solution.

Headless Engage provides flexible APIs for campaign details, leaderboards, tasks, and user state that allow you to connect and integrate its capabilities directly into your game, own website, or custom-built dashboards. This means you can tailor the experience to fit your unique UX or branding needs, while still harnessing the full power of Helika Engage behind the scenes.

Headless Engage is in Alpha and invite only. Please reach out to the Helika team for more information.